This website is maintained and operated by POLY DEFENSOR INDUSTRIA QUIMICA LTDA.
We collect and use some personal data belonging to those who use our website. In doing so, we act as the data controller of this data and are subject to the provisions of the European Union’s General Data Protection Regulation (GDPR).
We are committed to protecting your personal data and, therefore, provide this privacy policy, which contains important information about:
- Who should use our website;
- The data we collect and what we do with it;
- Your rights regarding your personal data; and
- How to contact us.
1. Who should use our website
Our website should only be used by individuals who are at least 16 (sixteen) years old. Use by individuals under 18 (eighteen) years old is only possible with the consent of at least one parent or guardian.
2. Data we collect and reasons for collection
Our website collects and uses some personal data of our users, as set out in this section.
1. Personal data expressly provided by the user
We collect the following personal data that our users expressly provide when accessing and using one of our company’s websites:
Through the Contact Us forms, presented on the pages:
- Name
- Surname
- Phone
The collection of this data occurs at the following times:
The user will only provide data such as name, email, and phone, among others; only at the time of registration and/or use of the forms available on our websites and their internal pages.
And even then, after the visitor provides the data and we receive it in our database responsible for due processing, they will be deleted from the system within a specified period for each scenario. Thus, avoiding accumulation of these sensitive data.
The data provided by our users are collected for the following purposes:
To allow the user to contact our customer service team.
2. Sensitive data
We will not collect sensitive data from our users, understood as those defined in articles 11 and following of the Personal Data Protection Law. Therefore, there will be no collection of data on racial or ethnic origin, religious belief, political opinion, union membership or organization of a religious, philosophical or political nature, data related to health or sexual life, genetic or biometric data when linked to a natural person.
3. Cookies
Cookies are small text files automatically downloaded to your device when you access and browse a website. They serve mainly to identify devices, activities, and user preferences.
Cookies do not allow any files or information to be extracted from the user’s hard drive, nor is it possible through them to access personal information that has not come from the user or how they use the site’s features.
a. Website cookies
Website cookies are those sent to the user’s computer or device exclusively by the website.
The information collected through these cookies is used to improve and personalize the user experience. Some cookies may, for example, be used to remember user preferences and choices as well as offer personalized content.
b. Cookie management
The user may oppose the use of cookies by the site by deactivating them when they start using the service, following these instructions:
A pop-up will be displayed with information about cookies. The user may accept or not. However, it will be informed that performance and experience will not be the same if they refuse.
Disabling all cookies, however, will not be possible as some are essential for the proper functioning of the website.
Moreover, disabling cookies that can be disabled may impair the user experience, as information used to personalize it will no longer be utilized.
4. Collection of data not expressly anticipated
Occasionally, other types of data not expressly anticipated in this Privacy Policy may be collected, provided they are supplied with the user’s consent or if the collection is permitted based on another legal basis provided by law.
In any case, the collection of data and the resulting processing activities will be informed to the website users.
3. Sharing personal data with third parties
We do not share your personal data with third parties. However, we may do so to comply with a legal or regulatory requirement or to comply with an order issued by a public authority.
4. How long your personal data will be stored
The personal data we collect will be stored and used for the following periods:
Data such as Name, Email, and Phone provided in Contact Us will be stored in the system until one of our customer service team members filters the information sent on the subject and the department responsible for contact return carries out the contact procedure.
The informed periods are not longer than strictly necessary, attending to the purposes and legal justifications for data processing.
It is worth mentioning that if there is any legal or regulatory justification, data may continue to be stored even if the purpose for which they were collected or processed has been exhausted.
Once processing is complete, observing the provisions of this section, data are deleted or anonymized.
5. Legal bases for personal data processing
Each personal data processing operation must have a legal basis, i.e., a justification that authorizes it, as provided by the European Union’s General Data Protection Regulation (GDPR).
All our personal data processing activities have a legal basis that underpins them, among those permitted by legislation. More information about the legal bases we use for specific personal data processing operations can be obtained through our contact channels, informed at the end of this Policy.
6. User rights
The website user has the following rights conferred by the European Union’s General Data Protection Regulation (GDPR).
- Confirmation of existence of processing;
- Access to data;
- Correction of incomplete, inaccurate or outdated data;
- Anonymization, blocking or deletion of unnecessary, excessive data or data processed in noncompliance with what is established by law;
- Portability of data to another service or product provider upon express request and according to national authority regulation, respecting commercial and industrial secrets;
- Deletion of personal data processed with consent from the holder, except in cases provided by law;
- Information about public and private entities with which the controller has shared data;
- Information about the possibility of not providing consent and about the consequences of denial;
- Revocation of consent.
It is important to highlight that under GDPR, there is no right to erase data processed on legal bases other than consent unless the data are unnecessary, excessive, or processed in violation of the Regulation.
1. How can the holder exercise their rights
To ensure that the user intending to exercise their rights is, in fact, the holder of the personal data subject to the request, we may request documents or other information that can assist in their correct identification, in order to safeguard our rights and those of third parties. This will only be done, however, if absolutely necessary, and the applicant will receive all related information.
7. Security measures in personal data processing
We employ technical and organizational measures capable of protecting personal data from unauthorized access and situations of destruction, loss, misplacement, or alteration of these data.
The measures we use take into account the nature of the data, the context and purpose of processing, the risks that a potential violation would generate for the user’s rights and freedoms, and the standards currently employed in the market by companies similar to ours.
Among the security measures adopted by us, we highlight the following:
We do not share sensitive data with any other business partner or website/application, even though we do everything within our power to prevent security incidents. It is possible that a problem motivated exclusively by a third party may occur – such as in cases of hacker or cracker attacks or, also, in cases of exclusive fault of the user, which occurs, for example, when they themselves transfer their data to a third party. Thus, although we are generally responsible for the personal data we process, we disclaim responsibility if an exceptional situation like these occurs, over which we have no control.
In any case, if any type of security incident occurs that may generate risk or significant damage to any of our users, we will communicate with those affected and the relevant Supervisory Authority about what happened, in accordance with the provisions of the European Union’s General Data Protection Regulation (GDPR).
8. Complaint to a control authority
Without prejudice to any other administrative or judicial remedy, data subjects who feel harmed in any way can lodge a complaint with a Supervisory Authority under the European Union’s General Data Protection Regulation (GDPR).
9. Changes to this policy
The current version of this Privacy Policy was last updated on: 06/14/2024.
We reserve the right to modify these rules at any time, especially to adapt them to any changes made on our website, whether by making new features available or by removing or modifying existing ones.
Whenever there is a modification, our users will be notified about the change.
10. How to contact us
To clarify any doubts about this Privacy Policy or about the personal data we process, please contact our Personal Data Protection Officer through one of the channels mentioned below:
Email: sales@polydefensor.com.br
WhatsApp: +55 (81) 99735-7544
